FROM OUR STUDIO TO YOUR DOOR
Delivery & returns.
Made to order. Checked before it leaves.
Artwork first
We review your file and send a proof. Production begins after your proof approval and either payment or acceptance on an approved customer account. If artwork needs redrawing, we will agree the work and any extra fee first. Designs are not printed directly from an unchecked upload.
Delivery in New Zealand
Eligible packed orders use NZ Post delivery prices calculated in the cart from your address, product sizes, quantities and packaging. Rural delivery is included in the carrier price where available. Products without a suitable packing profile, oversize signs and footpath hardware require a freight quote before payment, or can be collected. The cart identifies orders that need a freight quote. Check your address and indicate rural delivery where applicable. Collection from Hampton Downs is by arrangement once we confirm your order is ready. We do not currently offer international checkout.
We confirm a dispatch estimate once the artwork and specification are ready. Courier transit time is additional. Select urgent production and add your target date if you have a deadline. We confirm capacity, any rush fee and the timeframe before payment; selecting urgent production is a request, not a guaranteed date. If an agreed delivery timeframe is at risk, we will contact you about the available options and any rights or remedies that apply.
Wrong, damaged or missing items
Please contact us with your order reference and photos where useful. Keep the packaging while we investigate transit damage. We will work with the carrier for delivery problems; you do not need to resolve our courier claim yourself. We will provide the remedy required under New Zealand consumer law where goods are faulty, incorrectly supplied or do not meet legal guarantees. Where a return is needed for a confirmed fault or our error, we cover reasonable return costs.
Change of mind
Custom print is made to your approved specification, so we generally cannot resell it or accept a change-of-mind return after production. Contact us as soon as possible about a change or cancellation before production. This policy does not limit your Consumer Guarantees Act rights.
Refunds and support
We assess the issue and explain the available remedy, which may include repair, replacement or refund depending on the circumstances and your legal rights. Agreed refunds are returned to the original payment method where possible. Card-provider processing times may apply.
Talk to our team